Delivery & Shipping Information
Shipping & Handling Times
We ship Australia-wide. Please allow 3-5 business days for your item to reach your address. We will ship items in stock immediately, and place the other items on back order, to be delivered when they are in stock. Shipping & handling will only be charged once.
Please email us on firstname.lastname@example.org for urgent requirements or to check if items are in stock.
Shipping & Handling Rates
Shipping & handling rates are a one-off charge. The shipping & handling charge on orders up to $1000.00 is $10.00 and for orders over $1000.00 the shipping & handling charge is FREE.
Is my delivery insured?
Yes, every parcel dispatched by DJIDroneStore is covered by our own transport insurance policy.
On that point, it is important to note that we will not leave your parcel at your door or on the back porch or at the gate. So please don't ask.
Our insurance policy does not cover an unattended parcel, no matter the value of your order, big or small. If a parcel has been left unattended upon your request directly with your local post office or through a prior arrangement with your local post office your insurance arrangement with us becomes null and void.
Does DJIDroneStore have a returns policy?
Under Consumer Protection Law, we do not accept returns for "change of mind" or if you order incorrectly. However, damages or faults will be treated on a case-by-case basis. At DJIDroneStore, we are committed to providing our customers with the best service and support.
Non-defective returns will be subject to a restocking fee of up to 30%.
Shipping and handling charges are non-refundable.